Last Updated: April 2026
At MailerBoxes.uk, our customers are our top priority. We strive to provide a seamless shopping experience and high-quality packaging solutions. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
- Eligibility:You have 3 days from the date of delivery to initiate a return.
- Condition:To be eligible, the product must be unused, in the same condition that you received it, and in its original packaging.
- Approval:Returns that do not meet these requirements may not be approved for a refund.
2. Refunds
- Inspection:Once we receive and inspect your returned item, we will notify you of the status of your refund within 2 working days.
- Payment: If approved, the refund will be processed automatically to your original method of payment.
- Note:Original shipping fees are non-refundable.
3. Exchanges
If you wish to exchange your product for a different size, color, or style, please contact our support team at info@mailerboxes.uk within 3 days of receiving your order. We will provide you with specific instructions for the exchange process.
4. Non-Returnable Items
The following items are exempt from returns or refunds:
- Gift boxes.
- Customized or bespoke branded products.
- Perishable goods or products with a short shelf life.
5. Printing & Manufacturing Tolerances
Please be aware of the following industry-standard variations which do not qualify as defects:
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Color Variation: Minor shifts in color can occur due to CMYK/PMS printing processes, material surfaces, or batch variations. A variation of ±5–10% is considered industry standard.
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Size Variation: Due to the cutting and folding process, slight dimension differences may occur. These are not grounds for a return or refund.
6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 3 days. We will offer a replacement or a full refund based on your preference and stock availability.
7. Return Shipping
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Our Fault: If the return is due to an error on our part (wrong item or defective product), we will provide a prepaid shipping label.
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Customer Choice: For all other returns (change of mind, etc.), the customer is responsible for paying the return shipping costs.
8. How to Request a Return
To start the process, please email our support team with the following:
- Order Number.
- Description of the issue.
- Clear photos or videos of the product/packaging.
Our team will review your request and respond within 1-2 working days.
Contact Us
If you have any questions regarding this policy, please reach out to us:
